Dear Pamela,
Thank you for taking the time to share your experience with us. We're glad to hear that you found the process of booking our Private Departure Transfer service easy. However, we're sorry to hear that you had difficulties obtaining a line of contact with our company.
Please note that our company's policy requires customers to contact us through the booking platform they used, in this case, TripAdvisor, to ensure a smooth and efficient communication process. We understand that delays can sometimes occur due to this policy, and we apologize for any inconvenience this may have caused you.
We appreciate your feedback and take it seriously as we strive to improve our services. We hope that you had a pleasant journey and enjoyed your time in Kingston.
Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.
Best regards