Dear tour Guest, our sincerest apologies for your unpleasant experience during boat ride on behalf of the boat company.
The incident happened unexpectedly. We will pass your feedback back to the boat company management regarding the captain. As the boat engine malfunction in middle of mangrove area, a replacement boat was sent as soon as possible.
We sincerely apologize again for the boat engine malfunction in middle of mangrove area. If you need further assistance please contact me thru email at lgtravelntour@gmail.com and have good day.
Thank you