you are not right. You were informed that you will needed to confirm my Driver the access to pick your guys up Driver couldn't get in the casa de campo because is a very complicated place, the fault belongs to your butler for not sending it on time since your was informed 2 days before date that we need the Access in to casa de campo we sorry you missed your pick up
An we also ofer your a afternoon pick up but you said not sorry you didn't get a refund i sent viator pictures an videos of our conversasion an driver at the office of casa de campo at 8:40am an the number of the receptionist person who told my Driver there wasn't no Acess sent from your side!