We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. Our aim is always to provide clear and accurate information about our services. We understand your frustration with the misunderstanding regarding the transfer location. We clearly stated that the package is between airport and hotels within Livingstone Zambia not a multi national transfers, we gave an alternative option was to cancel and issue a full refund because that money was not even upto the running cost of cross border transfer.
We strive to ensure our customers have a smooth and hassle-free experience, and we regret that we fell short of meeting your expectations this time. We appreciate you bringing this matter to our attention, and we'll use your feedback to improve our communication and service delivery.
If there's anything further we can do to address your concerns or assist you in any way, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to make it right for you in the future.
Warm regards,