Dear Kathy_M,
Thank you for providing your feedback, and we're delighted to hear that you found the sights impressive and had an overall excellent day. We're proud to have Patricia as part of our team, and while we understand there were some challenges during your tour, we'd like to offer a different perspective.
Patricia is known for her charming personality and dedication to providing informative and engaging tours. While we regret any instances where her pace may have been too fast for some members of the group, we assure you that Patricia always prioritizes the safety and well-being of all guests.
In regards to the situation with the lady in the wheelchair, we understand the importance of providing equal access and ensuring that all guests can fully enjoy the tour experience. Patricia's intention is always to accommodate guests with special needs to the best of her ability, and we apologize if there were any lapses in communication or support on this occasion.
Regarding your daughter's car sickness, we're sorry to hear that she was unwell during the tour. While Patricia may not have been able to offer direct assistance in this situation, she is trained to handle various scenarios and would have been available to offer support and guidance as needed.
We appreciate your understanding and your recognition of Patricia's positive qualities. We will take your feedback into consideration and use it as an opportunity to further improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for another memorable tour experience.
Best regards,
Evan Evans Team