Thank you for submitting your comments concerning your recent tour with us. I have discussed your review with the guide and feel that there were some mixed messages. With respect to having a dog aboard, the guide needed to know if the dog would require any special needs. He also would need to know if having the dog aboard would present an issue with any of the other guests on the tour. It was appropriate for his to ask. Not to impose restrictions, but, instead, to be prepared to accommodate the needs. With respect to the homeless comments. They are/were two distinct references. One, that the social services personnel for the city and county have found that many of the homeless do indeed want to be on the streets as opposed to being subjected to the restrictions imposed by formal shelters. The other was to call attention to the fact that many of the homeless are, indeed veterans and that is something that needs more attention from all of us. Veterans have made sacrifices for us all. They should receive more support once they have left service. The guide's comment about having never had a dog (service or not) on a tour in his 31 years should not have been offensive to you. It was a simple statement of fact. Thank you for you review and for your service. We hope to have an opportunity to serve you (and your dog) again the not too distant future.