Thank you for taking the time to share your feedback about your experience with us. We deeply apologize for the inconveniences you faced during your trip to Luxor.
We understand that you were disappointed with the changes in pickup time, the delay in the driver's arrival, and the subsequent cancellation of the activity due to inclement weather. We sincerely apologize for any frustration or inconvenience caused by these circumstances.
Regarding your refund, we have already processed it through Viator, and it should be reflected in your account soon. We apologize for any delay or miscommunication that occurred in this process. We will personally follow up with Viator to ensure that your refund is processed promptly.
We appreciate your feedback and take it seriously. We strive to provide reliable and enjoyable experiences for our customers, and we regret that we fell short of your expectations on this occasion.
We understand your recommendation for considering a different company for future trips, and we will take this into account as we continually strive to improve our services.
Once again, we apologize for the inconveniences you experienced, and we genuinely appreciate your feedback. If you have any further concerns or questions, please feel free to contact our customer service directly. We would be more than happy to assist you.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.
Best regards,