David, let's go over the real facts.
We went out of our way to pick you up in another county, NOT Medellin, which was not included in the tours pick up point. We usually charge more for this, but we were kind enough to hook you up with that for free. Speaking of hooking up, you and your buddy came on board with two young..."very young" escorts, to put it nicely, (young enough to be your daughter), which btw, we have strong law enforcement rules against this conduct with a heavy jail sentence for people like you who come to our city to exploit the youth.
We anticipated the type of person you were when you called the office to complain that the guide didn't speak English, when in reality, you had jumped to conclusions because he didn't hear you because you had the girl on you.
We stipulated that our guide was raised in North Carolina with fluent English, certified by the Ministry of tourism, and even offered to furnish you his license with documentation credentials.
This was a gimmick on your part to try to get a refund and freebees.
Speaking of freebees, you wanted to add La Catedral Jail upgrade to the tour last minute, but you were cheap about it, so again we hooked you up with half the price for you, your friend and the girlies just to make you happy. But no, nothing is good enough for you, right?!
The tour turned out to be a 6 hour one, not 4, remember you ate heavily at the restaurant, which in reality we don't sit down and eat there, good guests just grab a cheese bread to go. We say this in the tours description, a snack, not a full blown sit down for hours eating like it was a buffet or something.
You must not remember all the stops, after all you were busy with the girl you hired, therefore, I'll refresh your memory, you were reluctant to get out of the van at the Victims memorial site because of that same reason, you were "too busy".
We have pictures as proof, should you like us to furnish them to you so you can refresh your memory.
Even though you were difficult to say the least and not the typical awesome guest we get 99.99% of the time...STILL, we tried to help you out with a helicopter tour.
BUT AGAIN...you tried haggling your way in a very machiavellic manner, inducing us, trying to get helicopter ride for a fifth of the price! You even offered to dump off the girls...only thinking about you and your buddy to get a mega price reduction, remember?! We explained in every single way humanly possible that we don't own the helicopter and that the price is set, regardless if it was just you and your friend, or with the girls you wanted to dump off.
There is no need to lie regarding the price of our tour or our tour in general, you had a good time, you just wanted a free ride in everything possible without caring for others.
Your review will not affect us at all, people know who we are, they have seen us in documentaries on Netflix, Discovery channel, CNN and other venues. We are a solid, serious and an impeccably honest company that tours fine guests from.all around the world with those same characteristics as us.
But thanks for taking your precious time writing anyway.
Alex from Medellin Travels
Medellintravels.com