Thank you for taking the time to share your feedback regarding your recent trip with us. We're sorry to hear that your experience did not meet your expectations and we apologize for any inconvenience caused.
We appreciate your comments regarding the condition of the vehicle and the driver's behavior. We take these matters seriously and we will be looking into the issue to ensure that such incidents do not happen again in the future.
Regarding the car, we can assure you that all our vehicles are regularly serviced and maintained to ensure they are in good condition. However, we understand that the vehicle you were assigned was not up to your expectations, and we apologize for that.
We also apologize for the driver's behavior in asking one of you to sit in the front seat. This is not acceptable behavior and we have addressed this with the driver.
Regarding the tour stops, we apologize for any confusion caused by the driver changing the order of the stops. We will be reviewing the itinerary with our team to ensure that this does not happen again in the future.
In terms of the price discrepancy for the Medina Museum entrance fee, we apologize for any confusion caused. We will be investigating this matter and taking corrective action where necessary.
Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We will do our best to ensure that such incidents do not happen again in the future.