We're really sorry to hear about your experience. We are looking into it now and will get back in touch with you and re-post soon.
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I have spoken to the guides wo were with you that day. here is what I found:
You reserved on Viator where these important pieces of info are written:
The main snowmobile page says ""Must be 18 and over and have a valid driver's license in hand throughout the activity (copy and photo not accepted).""
Your Viator Ticket said ""Minimum age for drivers is 18 years and must have a valid driver's license""
The reason for this is that most of the snowmobile trails in our province, including the ones we use on our tours, are public and patrolled by police. The police will fine you directly for driving a snowmobile without having a valid automobile drivers licence.
There are quite a few requirements to be able to snowmobile on public trails. Safety is a priority for us, so we make sure each of our machines has FCMQ trail permits, civil liability insurance, provincial vehicule registration, and that our drivers are of minimum age, respect the speed limits, understand how the snowmobile operates, and of course that they have a valid drivers licence with them.
We are really surprised that you found the guides to be rude. They are generally super fun and kind people but, they occasionally do have to give bad news. We have shared your comments with them. They tried to offer some other solutions like cutting the ride short so you wouldn't have to wait as long for the ride back, or putting you on as passengers instead of drivers, but you didn't like those options. We're sorry we couldn't make it work out.