At first we had trouble contacting Nigel at Mighten's Tours to confirm our pick-up time two days before, and then again the day before. We wanted confirmation that the excursion was still happening, so finally the evening before we heard back and were told that pickup time would be at 8:30am, which we were not thrilled about (it didn't specify on the Viator page)... but at least we got confirmation! Plus it was needed, as it ended up being a full-day tour.
We expressed right away that we wanted to be back by around 5pm, with time to freshen up before sunset. Unfortunately, on the way back from Appleton's, Nigel stopped somewhere along the way in order to get his trunk looked at (it was broken from a recent accident where he was rear-ended). We really wished that he had asked us beforehand about that stop, or better yet, waited until our tour was over before having it looked at. It felt like a detour that ended up taking us longer to get back to our resort, with a drive that's already 2 hours long...plus we were extremely tired and since lunch is not included, super hungry, so we really did not appreciate this. (It also did NOT land well to have him WhatsApp me a link to review the tour immediately after that stop had occurred, while we were still in the car and in disbelief over what had just happened.)
So the tour ended on a rather sour note. Despite our request to be home by 5, we ended up being home at quarter after, in between meal times. So we had to wait over an hour still to eat, which was frustrating.
Also for those expecting a quiet or peaceful ride, know that calls will be taken and made for the majority of the time. While this wasn't ideal, what was worse for me was the club music playing the whole time that was not of our taste. This made it a bit more unpleasant than it had to be, but I recognize this may not bother everyone.
Otherwise, Nigel was a great tour guide who took the time to point out local plants, trees, and crops, even stopping to let us sample some local fruit like coconut and star apple, which we loved! He also took a beautiful scenic country road after YS Falls towards Appleton's, which was absolutely beautiful. YS Falls definitely exceeded our expectations, and the Appleton Estate was all that we'd hoped it be and more!
One final note is that Nigel was coming from Montego Bay, so the drive for him was extra long to get us in Negril. Having known that we would have booked a tour operator out of Negril.
All the above said, we still highly recommend this experience! Thank you again Nigel!