We apologize for the inconvenience. Unfortunately, the airport was full at the time of your arrival and it took Club Mobay agent longer than expected to escort you through customs and immigration, and we have no control over it. We were aware that you were arriving, and our Holiday Services staff was waiting for you by our desk. The vehicles are not allowed to park in front of the arrival hall by the airport security and all the vehicles have to wait in the special designated area to be called by airport security when the guests show up by a tour company desk, so there is always a short waiting time by our desk before the guests are escorted to their vehicle.