Hi this is a representative from the Thriller Paradise Tours we called you guys ahead of time to aware you of the challenges we had with the boat that does the parasailing, you guys agreed that you would wait until the boat was repaired so you could go ahead with the tours. You guys were even called several times to be updated about the matter which you confirmed with us that this was cool, you were picked up 15 minutes after 11:00 since this tour was booked for 11:00 and the travelers should have been picked up 15 minutes before the booking time, but you guys also agreed to be notified whenever the boat was fix and fit to take you on the excursion which we did you were picked up 15 minutes after the booking time and brought to your excursion you guys even mentioned you had missed another tour in this review , which was not true because you even asked the driver to take you to a liquor store to purchase liquor and that you would give him a $10 just to stop only, the driver stopped and you guys purchase your liquor and gave him the $10 he asked if you guys had anything else planned for the day and your response was you were leaving the country next day and you guys were just heading back to the resort to relax thanks for this review.