You ride for 30 minutes which is clearly explained in what to expect and inclusion. You wanted to ride for 2 hours which the Jet Ski riding is for 30 minutes, the rest of time is provided so you can utilize the beach, restaurant or bar. We couldn't refund when your tour is done. We explain to you but you were so arrogant no one could tell you anything, even when all the information was there in front of you especially in your inclusion. Thank you for the review.