Hi Khim,
Thanks a lot for your comment and I'm sorry to hear the Peninsula Hot Springs Express Shuttle did not fully meet your expectations.
Unfortunately delays, albeit rare, can happen as sometimes we may need to wait a few minutes for passengers. We do apologize if this made your experience less enjoyable.
Since this is an express shuttle, the information provided during the tour might not be as thorough as on some of the other tours that we run, particularly because there are no major stops between Melbourne and the Hot Springs.
You're always welcome to talk to the driver if the temperature feels uncomfortable on the bus and they will be happy to help :)
Hopefully we will see you again on one of our tours!
Kind regards,
Luis