Dear Emily,
Greetings from kenya bush expeditions,
We sincerely apologize for the distressing experience you encountered during your tour. Your safety and well-being are of utmost importance to us, and we deeply regret that you had to go through such uncomfortable situations with our tour guides. This behavior is absolutely not reflective of our usual standards or the professionalism we strive to maintain.
We take your feedback seriously and are conducting a thorough investigation into the incidents you described. Rest assured, appropriate measures will be taken to address this issue and ensure that such behavior is not repeated in the future. We understand the impact this has had on your overall impression of our tour and extend our sincerest apologies.
Your concerns have been heard, and we are committed to making the necessary changes to provide a safe and enjoyable experience for all our guests, regardless of their travel arrangements. We appreciate your honesty and want to thank you for bringing this to our attention.
We hope to have the opportunity to restore your confidence in future with us.