Dear Maria,
We were waiting for this bad review to appear out of your threats to write one if your money wasn’t refunded. First off, you did not book directly with Cool Beans , you book through Tripadvisor, which along with them we require a 24 hour cancellation.
Our boats are located at a marina which is an outdoor marina like all others. Yes you will be exposed to sun since it is an outdoor activity. In you email confirmation and text re-confirmation we tell you where the restrooms are located. Our guests are welcome to wait in their air-conditioned cars in our parking lot if they would like to get out of the sun as well.
The cruise went off on time. You brought a one-year-old child onto the vessel that was required to wear a life jacket. Your one year-old was irritated and crying, which made you return within 5 minutes and requested a refund. Never did Captain Kelly who is the owner tell you to go inside and pay (there is nowhere to go inside and pay) and you were prepaid through TripAdvisor.
Never did you request medical attention for your child. If you did, of course, we would take that seriously. I would like the individuals reading this review to know that a company with 15 years of a great reputation would not have any of these items occur.