New York City

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Badge of ExcellenceNew York City, USA
  • 5 hours
  • Offered in: English


In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.

What's Included

  • Professional, local guide with a personal connection to the events of 9/11
  • Timed Ticket Access to the 911 Museum
  • Entry to the One World Observatory
  • English Speaking Guide
  • Guided visit to 9/11 Memorial and Ground Zero
  • Gratuities

Meeting And Pickup

Meeting point

  • St. Paul's Chapel
    209 Broadway, New York, NY 10007, USA

    Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be wearing an orange hat. The chapel is between Fulton and Vesey streets on Broadway.

End point

  • 9/11 Memorial Pools
    180 Greenwich St, New York, NY 10007, USA

What To Expect

Start your day at St. Paul's Chapel on Broadway, where you'll meet your guide to begin your tour. Your first stop is The Oculus, the striking exterior of the World Trade Center Transportation Hub.

Next, visit the FDNY Memorial Wall, where you'll hear about the bravery of emergency responders during the 9/11 attacks. The tour then leads you to the Survivor Tree, a pear tree that survived the events of 9/11.

After exploring these significant sites, avoid big admission lines and gain skip-the-line entry to the 9/11 Museum. This part of your visit is unguided, giving you two hours to explore the exhibits at your own pace, allowing time for personal reflection.

Conclude your experience with a visit to the One World Observatory, the tallest building in the Western Hemisphere. Enjoy views from the top, spending as long as you like there to admire the panoramic views.

St. Paul's Chapel

15 minutesAdmission Ticket Free

The Oculus

15 minutesAdmission Ticket Free

FDNY Memorial Wall

15 minutesAdmission Ticket Included

Survivor Tree

10 minutesAdmission Ticket Included

The National 9/11 Memorial & Museum

2 hours Admission Ticket Included

One World Observatory

1 hour Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Most travelers can participate
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • This tour/activity will have a maximum of 25 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Traveler Photos

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2,882 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 2,882 reviews
Remembering 9/11
colin_k, Apr 2024
David was an excellent guide, spoke very clearly and was very well articulated. An insight to a horrific day was very heart moving. Thank you David.
A disappointment
Ludo_D, Apr 2024
I was not clear to us that the “tour” only was a “guide tour” for the memorial ground. For the museum and the One World Observation Deck you only got entrance tickets. During the guided tour we were with a very large group but our guide David talked to silent (even after asking to speak louder) and started often talking while the tail of the group still had yet to join. A disappointment.
Tour guide
Elizabeth_F, Apr 2024
Having the guide share her personal experience was what made the tour exceptional. She told us how her day started and going through and trying to figure out where her family members were at. Very touching and personal.
JT_G, Apr 2024
Dana and her story made this tour absolutely the best we have ever experienced. Will recommend to our friends over and over again.
Amazing !!
Angela_D, Apr 2024
This was a great learning experience for my family. Tim, our guide, was amazing. He was patient when answering questions, funny, passionate, and very knowledgeable. Thank you Tim and the Diaz family wishes you the best.
Very sobering but also full of hope.
Joe_S, Apr 2024
Very moving description of the events leading up to 9/11, during the attack and the aftermath from a New Yorker. Fabulous reconstruction of the area, particularly the Occulus.
Excellent tour
Megan_l, Apr 2024
Absolutely amazing! Daniel was incredible. Highly highly recommend. We learned so much about that sad day in America. As well as celebrating the hero’s of that day.
jilybn7, Apr 2024
It was interesting but we would have liked to hear more stories about actual 911 events rather than stories about him.
Highly recommend the Ground Zero tour!
Cynthia_C, Mar 2024
Alice did a marvelous job. She was engaging, thoughtful, and very knowledgeable. I would definitely recommend it to anyone traveling to NYC!
Rebecca_R, Mar 2024
All the back stories and how the surrounding areas of the community were effected on that dreadful 9/11 was very emotional. David did an excellent job, thankful he shared his personal experience with us.
Kelly_R, Mar 2024
Paul was our tour guide and he did an amazing job. His knowledge and his own personal experience of the 9-11 attacks made this tour come to life! My teen daughters were intrigued start to finish! I would do this tour again!!
Very worth while having a guide like David
Nuala_M, Mar 2024
David was our guide, extremely knowledgeable guide and easily understood. Very kind to all members of the group.
Lauren_D, Mar 2024
The tour was amazing and definitely worth booking! Our tour guide Daniel was FABULOUS and told such a heartfelt story of his day on 9/11.
Excellent insight, great tour!
Julie_T, Mar 2024
Tour with Paul K was informative, respectful, yet uplifting and fun. Gave great insight before visiting the museum. Was very good to be reminded of the pattern of events that lead to this tragic loss of life, which continues today, as many of the service personnel, who assisted and survived, are still feeling the aftermath per toxic fumes still affecting their health. Definitely recommend this tour.
Superior guide by Daniel.
mike_h, Mar 2024
The memorial pools. Thanks for a wonderful, moving experience. Will be in our memory forever. Would recommend to others.
A retired firefighter pays his respects
Jim_D, Mar 2024
The guides knowledge of events and the rebuild of the World Trade Centre. As a retired firefighter from Scotland it was important that I paid my respects to my fallen comrades. It was a very humbling experience.
Memorial 911 Museum
C_T, Mar 2024
Although I was unable to meet with tour group, your excellent Customer Service was able to send my tickets to my personal email. I arrived late bc of poor uber service. However, I was able to roam throughout the museum solo. I strongly encourage anyone reading this to definitely tour with a guide. There were so many heartbreaking displays even though I did not get a chance to see everything. This museum is a "must see" for anyone in NY and all tourist.
Never forget
David_R, Mar 2024
Finding out about the survival tree how it was found after 9-11. Took it to the Bronx got hit by lightning and still lived also the take cuttings from that tree. So now the tree has a lot of babies.
Great tour.
AnnaRuth_B, Mar 2024
Emily did an amazing job. Her information was very interesting and delivered exceptionally. It was too windy to go up to observatory but money was refunded immediately. She did beyond expectations!
Memorial, museum, and one world
David_L, Mar 2024
Our tour guide, Russell, was outstanding. Very knowledgeable, helpful, and pleasant. Just the right length from a time standpoint.

From $109.00

up to 24 hours before the experience starts (local time)

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