I booked an experience for my husband and myself as a pick me up, as we had traveled to Buffalo for a funeral, and needed something to cheer us up.
I booked for Saturday when I meant Friday. I reached out 3 times to the tour operator to no response about an hour prior. Then I waited on hold with your company to try and change it. When I finally got a customer service person, they were cranky and barely spoke English. When I explained what had happened and he finally understood, he said there was nothing he could do. So I asked for a refund. At this point it is now 10 min past 1pm. 10 min past the 24 cut off for a refund. He said, no. We will not refund you your money. I asked for a manager, he argued with me, when I asked for a 4th time for a supervisor, he put me on holed and never came back.
I broke down sobbing. $200 down the drain, a jerk who yelled at me, 45 min on hold and no trip.
I was horrified.
Not only will I never use your service again… but I will make it my mission to tell my 60k twitter following and all other platforms I am on NEVER to use this service.
Treat Yourself - Skip the Lines & Tour with Niagara Falls Budget Tours!
Elizabeth_B, Apr 2024
George did a great job on the walking tour portion by providing key historical and entertainment related information as well as answer various questions about the park. He also texted a few days in advance to introduce himself, provide contact info, and arrange the order of our “skip the line” tours for “Cave of the Winds” and “Maid of the Mist” (definitely worth doing in that order). Skipping the ticket line was key for our eclipse weekend visit. Make sure to wear good walking shoes and be prepared to get wet. Niagara is well worth the visit!
From $105.00
up to 24 hours before the experience starts (local time)
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Maid of Mist and Cave of Winds Skip the ticket line Tickets