Hello Lesley,
Thank you for sharing your recent experience with us regarding your Paris Walking Food Tour.
We understand your frustration in not being able to find the meeting point and reach our team promptly. Upon checking, we noted that we were able to communicate with you regarding your booking and accommodate your request for credit on the same day of your tour.
While we regret any inconvenience you encountered, please allow us to provide further clarity. We continuously ensure that our guests have a seamless and enjoyable experience from the moment they book with us until the end of the tour. In rare instances where issues arise, such as difficulty locating the meeting point, we take immediate action to address them and assist our guests as best as we can. We equally make it a point to have our meetup points listed on our listings and tickets, and what you received are the correct information.
Considering the efforts made to address your concerns, we kindly encourage you to reconsider your posted review. Your experience does not reflect the standard of service we aim to provide, and we would be grateful for the opportunity to demonstrate our commitment to your satisfaction on a future tour.
As a global food tour company with a presence in over 60 cities worldwide, we remain committed to delivering exceptional experiences to guests like yourself across the globe. Thank you again for sharing your feedback, Lesley. We appreciate your understanding and hope to have the pleasure of hosting you again soon. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.