Dear valued client,
Thank you for bringing your concerns to our attention regarding your recent experience. We deeply apologize for the inconveniences you encountered during your tour, and we appreciate your honest feedback as it helps us improve our services.
We understand your disappointment with the language barrier during the tour. It is important to note that when booking a driver-only service, the primary responsibility of the driver is to ensure your safety while driving, rather than providing extensive historical information. We apologize for any misunderstanding in this regard. We do offer the option to book a licensed tour guide for a more comprehensive experience, and it appears that you chose to proceed without one to keep the cost low.
Regarding the vehicle, we apologize for any discomfort caused by the strong driving on country roads. While the car provided was a brand new Subaru Impreza, we understand that the driving conditions may have contributed to a less-than-ideal experience.
In regards to the time spent at the monasteries, it was 10 minutes. The duration of visits can vary based on individual preferences and interests. However, we would like to highlight that we provided additional transfers to the beach and back to the ship, offering you extra convenience and transportation without any additional cost.
We would also like to clarify that you booked the tour via Viator, which is an online travel agency. Please note that when booking through a third-party platform, there may be additional fees or commissions involved.
Once again, we apologize for any shortcomings during your tour. Your feedback is invaluable to us as we strive to improve our services. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
Warm regards,