up to 24 hours before the experience starts (local time)
Unless you have a SIM card with data access, it is highly recommended to use our pick-up services or book a transfer with your hotel to avoid being late or lost. If you'd like to book an extra pick-up service, get in touch with us. The boat will arrive shortly before departure.
Following your booking confirmation, we will send you a message with your approximate pick-up time. We will look for you in the lobby, or in front of your hotel. Please note: If you are booking tickets within 30 minutes of the cruise departure time, a pickup service will not be possible, in this event, you should go straight to the departure point by other means of transport.
Mekong River (Pass By)
You can cancel up to 24 hours in advance of the experience for a full refund.