up to 24 hours before the experience starts (local time)
https://goo.gl/maps/odLw1HBJ8QVdCKHh8
Free Pickup zone : Patong, Kata, Karon, Kamala, Surin, Rawai, Bangtao, Laguna, Phuket Town Extra charge zone : Ao Por, Layan, Naiyang, Naithon, Maikhao, Airport : 500THB/Person
You can cancel up to 24 hours in advance of the experience for a full refund.