Dear Joshua,
Thank you for taking the time to share your feedback about your recent tour. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty in highlighting these areas for improvement.
Pick-up time:
We understand your frustration with the pick-up time and apologize for any inconvenience caused. We are committed to punctuality and are actively working with our team to ensure earlier arrivals within the designated window. While unforeseen circumstances like traffic congestion can sometimes affect arrival times, we will explore options to improve communication and manage expectations during the pick-up process.
Breakfast:
Thank you for your feedback on the breakfast. We acknowledge that the information about the meal may not have been entirely clear. While we do offer a light breakfast option, we will review our communication materials to ensure accurate information is provided to future guests regarding meal expectations.
Tour guide clarity:
We apologize that you had difficulty understanding the tour guide. We take communication and clarity seriously and will investigate ways to improve the effectiveness of our guides' communication during tours. We appreciate your understanding that all our guides meet the Thailand Tourism Association's standards, having graduated with tourism and hospitality degrees.
Feeling rushed:
We appreciate your desire for more exploration time, and we are always looking for ways to improve the itinerary. However, balancing the diverse interests of all guests while ensuring we cover the designated locations within the tour timeframe can be challenging. We encourage future guests to review the itinerary carefully before booking to ensure it aligns with their individual preferences. We are open to exploring options for offering additional time at specific locations in the future, but this may require adjustments to other parts of the itinerary.
Monkey Beach:
We apologize for the disappointment regarding Phi Phi Island. While safety is always our top priority, and we understand other companies may allow landings at Monkey Beach, we adhere to stricter safety guidelines aligned with the Thailand Tourism Association, which discourage landings due to potential risks associated with wild animals. We value your safety and the safety of all our guests, and we hope you understand our commitment to responsible tourism practices.
Thank you once again for your feedback. We are continuously striving to improve our tours, and your input is valuable in helping us achieve that goal.