Good morning from Caf Tour & Travel,
Dear Aukje,
thank you for taking the time to share your comments on Viator.
We regret to hear you were not able to visit the Pisa leaning tower and we took some time to investigate deeper what you’ve written.
Our assistant was at the meeting point holding a sign and waiting for you to redeem the tickets. As per our records, you didn’t show up at the meeting point consequently, your reservation was considered as a no show.
Furthermore, let us clarify that the Pisa Info Point is not linked with our agency and that the meeting point instructions are clearly reported on Viator’s voucher as follows:
“Before you go. Collect your ticket at 04:20 pm in PISA - In front of the LEANING TOWER entrance
Our Assistant will wait for you, holding a "CAF" Tour & Travel Sign.
Leaning Tower entrance time at 04:45 pm or at 05:00 pm
Both our entrance times are fixed, can not be changed”
However, as we take your feedback seriously, we’ll work to provide our customers with even more precise and user friendly meeting point instructions.
Hoping that the above clarifications would meet your understanding.
Kind regards