Dear reviewer,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during the excursion.
We understand your frustration with the delay caused by the couple getting dressed at the Hard Rock hotel. We strive to ensure that our tours run smoothly and adhere to the advertised timelines. We apologize for the extended wait time you had to endure. We will address this issue with our tour guides and remind them of the importance of adhering to the designated schedule.
We appreciate your kindness in still tipping the tour guide, despite the inconvenience. It's unfortunate that the couple who caused the delay didn't show their appreciation. We will take your feedback into consideration and work towards improving our overall guest experience.
We're glad to hear that, overall, the excursion was not bad and that it was a memorable experience for your fiance's first time in the Dominican Republic. We value your feedback and will use it to ensure that our tour guides follow company policies more strictly to avoid similar situations in the future.
Thank you once again for providing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience.