Thank you for reaching out to us regarding your recent experience with our company. We noticed that you left a review for Travel Recommend Victor and mentioned that you never received a refund for a cancelled excursion with our company.
We would like to inform you that there is no one named Victor affiliated with our company. It seems that you may have left the review for the wrong company. If you did purchase an excursion through us, please send us your voucher or proof of purchase. We assure you that we do not withhold any customer's money and would be happy to provide a refund if it was due to our mistake.
Regarding your comment about reporting us, we take such matters seriously and would like to clarify that we do not condone any actions that would jeopardize our reputation. We request you to verify your review and make sure it was intended for our company before leaving any comments that may negatively affect our business.