Hello dear client,
When you came to our office we kindly explained to you that Viator's platform only showed us one charge. Since Viator is not our platform then we could not have had any chance of having a deeper view of your case. This is something that only Viator can manage. It seems like your review is mainly because you didn't like our response to your case.
Our night mangrove tour is the most popular activity in Manuel Antonio and most people don't share your thoughts regarding the tour's quality.
Kind regards!!
Jade Tours