Hello Dear Asbjorn,
We are truly sorry to hear you had a bad experience during our tour.
Before answer your direct comment, I will need to state the during the months of December through March, summer time in Brazil and high season in Rio de Janeiro, the city gets really packed. Unfortunately even organizing ahead of time eventually we are caught by some unpredictable surprise.
Now, I will answer your points:
1 - The tour is definitely not a scam. We have been operating it for many years. You can check reading the previous reviews and dates on it. Some of our clients, around 5 to 10%, prefer buying their admission tickets direct at the venue. Also not everyone access all the sites. We’ve had some clients afraid of height who decided not to take the cable car to go up at Sugar Loaf for example. We also do state in the description of the tour, before completing the sale, that we have 2 options for the tour: with ticket included and without tickets and lunch included.
2 - We hire the best tour guides. We are really careful and proud of that. As I mentioned before all the sites are busy, and of course noisy, because of the season. Also the tour guide respects the group, he will speak and talk accordingly to that. Some people don’t like a talkative guide as others prefer the opposite. The guide goes with the flow, trying to make everyone happy. It’s not an easy thing to do as you can see.
Again we re sorry you had a bad time and unfortunately decided on your own to quit the tour half way and not even trying to enjoy it till the end. The other people who left the tour before lunch time only did it because they had actually bought a Half Day tour with the option to go to Corcovado and Sugar Loaf only. They couldn’t be part of the Full Day tour.
Hope you had a great time in your stay in Rio de Janeiro.
Best regards,