Dear Donald,
We regret to learn about the concerns you have raised. We would like to clarify that the additional charge on the restaurant resort bill was an inadvertent error, which was promptly acknowledged by the establishment and communicated to you in writing on multiple occasions. It is important to note that there was no $35 per person fee imposed on you, as the service provided at the private resort was complimentary and not intended for public billing.
Regarding the provision of towels, they are typically supplied by the ship unless guests opt to procure them at their own expense. Furthermore, we can confirm that the refund was successfully processed to your account, with supporting documentation sent to your email address on more than one occasion.
In addressing the issue related to the third-party restaurant's error, we would like to emphasize that the actions of external service providers are beyond our direct control. While we extend our apologies for any inconvenience caused by the oversight, it is important to recognize that discrepancies in orders or charges made by your group are not within our purview to oversee or rectify.
We kindly request your understanding in separating the responsibilities of our guides and tour operators from the services provided by external entities utilized by your party. We sincerely apologize for any inconvenience you may have experienced and remain committed to ensuring the highest standards of service for our most valued guests.
Thank you very much for your attention to this matter.
Warm regards,
Team ATV Dune Buggy ROATAN