Hello Amber_B,
Thank you for taking the time to share your feedback regarding your recent booking with us for the Colosseum Underground Semi-Private Tour with Roman Forum & Gladiator Arena. We sincerely apologize for the less-than-satisfactory experience you had during this tour.
We deeply regret that the Colosseum's cancellation of the underground portion of the tour impacted your experience. While such situations are beyond our control, we understand your disappointment.
Furthermore, we apologize for the larger group size you encountered on the day of the tour. We appreciate your understanding that sometimes circumstances may lead to variations in group sizes. We continuously strive to offer the best possible experiences to our guests, and your feedback is essential in helping us improve.
To address the issues you've raised, we will be issuing a partial refund as a gesture of goodwill to reflect the portions of the tour that you missed and did not find enjoyable. We understand that this may not fully compensate for your experience, but we hope it demonstrates our commitment to ensuring our guests are satisfied.
For an update on the status of your refund or any further assistance, please feel free to contact us directly at edgar.chavero@citywonders.com, and we will be happy to assist you.
Once again, we apologize for any inconvenience you experienced during the tour. We appreciate your feedback, as it helps us enhance our services and provide better experiences to our guests in the future.
Best regards,
Edgar J.
Communications Manager
City Wonders