We have reviewed your booking, and it appears that you indeed selected and paid for a transfer from Fiumicino Airport to Rome city. However, in the special comments section, you indicated an address in Civitavecchia, which is a different location and significantly farther from Rome. It's essential to note that this difference in destination would naturally result in an additional charge, as the pricing structure for these two destinations varies.
We apologize for any confusion that may have arisen from this discrepancy. We strive to provide clear and transparent pricing to our customers, and in cases where there is a change in destination, additional charges may apply to cover the extended distance.
Our commitment is to ensure that you receive a fair and accurate service, so we would be more than willing to discuss this matter further and address any concerns you may have regarding the extra charges. Please contact our customer support team, and we will work with you to resolve this issue and ensure you have a better experience with us in the future.
Once again, we appreciate your feedback, and we look forward to resolving this matter to your satisfaction.
Lorena G. L.