Ensure a hassle-free start to your vacation by pre-booking this private arrival transfer to Rome. Your driver will meet you at Ciampino or Fiumicino airports or Civitavecchia Port, help with your luggage, and drive you directly to your hotel or private accommodation in central Rome. Best of all, there’s no need to worry about delays, as your driver will be waiting for you.

A one-way arrival transfer from Rome airports or Civitavecchia Port
Door-to-door service takes you direct to your Rome hotel
Transfers available from both Ciampino and Fiumicino Airports
Private transfer ensures personal service

What's Included

All taxes, fees and handling charges
Fuel surcharge
Gratuities
Local taxes
One-way private transfer

Food and Beverage

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point

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Pickup points

Select a pickup point

Start time

Confirm time with the local provider in advance of your experience.

Opening hours

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End points

This activity ends in a different location. See details below:

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Pickup details

Your private driver will pick you up at your desired time, in your desired place in Rome. In case of being a arrival transfer please send us your flight details at the time of booking. Driver will be waiting for you and your party in the arrivals terminal of the airport at the correct time. In case of a departure transfer please let us know as well the correct pick up address and as well your flight details to arrange the pick up time correctly.

What To Expect

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Please advise your flight number, pickup time, destination address, ship name in case of a transfer to or from the port, at time of booking
Stroller accessible
Service animals allowed

Near public transportation
Transportation is wheelchair accessible
Most travelers can participate
Phone number is mandatory so as to reach you in case your driver is not able to meet with you.
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Featured review

Kathleen_M

Our driver was very prompt and friendly. The car was spotless and comfortable. I would recommend this service

Reviews

3.5

219 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 219 reviews

Door to Door

Mindy_M, Nov 2023

Door to door service. Only complaint is there should be a better way to communicate the flight information. Driver was waiting too long for us and ended up having to have the dispatch call us (which cost international calling fees).

The ride from airport to...

Paul_L, Nov 2023

The ride from airport to Rome was good. It was nice knowing we had the car waiting for us and not have to deal with the train or taxi after our flight

The ride to the port was excellent.

David_M, Oct 2023

He was professional And 30 minutes early, he was a funny and great to talk with. If we were ever back here again, we would love to have him.

Poor service

Stephen_M, Oct 2023

The driver wasn't there, he arrived an hour later after various texts & phone calls. Terrible experience.

Great service

Reuben_T, Oct 2023

The driver was waiting for us in the airport with our name on a sign. He was friendly and assisted with our luggage. The only thing I did not like was the long walk to the car where the driver parked.

Don’t use this service

Jeffrey_H, Oct 2023

Driver was 1.5 hrs late and contact numbers provided but nobody would answer phone. Just received infrequent text messages. This is not up to Viator standards!!!

Response from Host, Oct 2023

Dear valued customer, We sincerely apologize for the inconvenience you experienced during your recent booking with us. We understand your frustration, and we would like to investigate this matter further to ensure a better experience for you and our future customers. However, we couldn't locate your booking with the information provided. To assist you more effectively, could you please share your booking details to support@airportshuttleitaly.it, including the reservation number or any other relevant information? This will allow us to look into the situation and make the necessary improvements to meet our high standards of service. We understand the importance of reliable and punctual service, and we are committed to addressing this issue and preventing such occurrences in the future. Your feedback is valuable to us, and we hope to have the opportunity to make it right. Thank you for your patience and understanding, and we look forward to resolving this issue for you. Warm regards, Angela

Arrived 25 minutes late

PaulE_H, Sep 2023

Driver arrived 25 minutes late. He did not say why and did not acknowledge his tardiness. We were very tired from a seven hour flight.

Response from Host, Oct 2023

Dear PaulE_H, Thank you for taking the time to share your feedback regarding your recent experience with our transportation service. We sincerely apologize for any inconvenience you experienced due to the driver's delay. We understand that arriving 25 minutes late can be frustrating, especially after a long seven-hour flight. While we strive to ensure timely arrivals, sometimes unforeseen circumstances can affect our schedules. However, we would like to clarify that our meeting point is typically well-communicated in advance. It's possible there may have been a misunderstanding regarding the meeting point that contributed to the delay. We value your feedback as it helps us improve our services and prevent similar issues in the future. Rest assured that we are looking into this matter to address any lapses in our service. Your comfort and satisfaction are of the utmost importance to us. If you have any further details or would like to discuss this matter further, please don't hesitate to reach out to our customer service team. We would appreciate the opportunity to make amends and ensure your future experiences with us are more positive. Once again, we apologize for any inconvenience you encountered and thank you for bringing this matter to our attention. We hope to have the chance to provide you with a smoother and more punctual service in the future. Warm regards, Silvia R.

Wonderful

Tyler_W, Sep 2023

He was wonderful, made sure to take us exactly where we needed to go. He took us all the way to the shuttle bus

Response from Host, Oct 2023

Dear Tyler_W, Thank you so much for your positive review! We're thrilled to hear that you had a wonderful experience with our service and that our driver ensured you reached your destination with ease. Providing top-notch customer service is our priority, and we're delighted to have met your expectations. We look forward to serving you again in the future. Safe travels! Best regards Manuela S.

Where is private driver experience . Do not book I’ve ever had in 30 years

GIOVANNA_P, Sep 2023

When I booked, I gave the address where I was staying inCivitevcihia When I got to the airport, there was no car. We waited 30 minutes back-and-forth with the driver. He states that I only pay for Rome not for Civitevhcia then they wanted to charge me for the fair which I’m going to dispute the charges at the credit card company it was a very bad experience. They waited 30 minutes to tell me they would then take me where I needed to go. At that point I had already found another driver and had to pay double.

Response from Host, Oct 2023

Dear GIOVANNA_P, We have reviewed your booking, and it appears that you indeed selected and paid for a transfer from Fiumicino Airport to Rome city. However, in the special comments section, you indicated an address in Civitavecchia, which is a different location and significantly farther from Rome. It's essential to note that this difference in destination would naturally result in an additional charge, as the pricing structure for these two destinations varies. We apologize for any confusion that may have arisen from this discrepancy. We strive to provide clear and transparent pricing to our customers, and in cases where there is a change in destination, additional charges may apply to cover the extended distance. Our commitment is to ensure that you receive a fair and accurate service, so we would be more than willing to discuss this matter further and address any concerns you may have regarding the extra charges. Please contact our customer support team, and we will work with you to resolve this issue and ensure you have a better experience with us in the future. Once again, we appreciate your feedback, and we look forward to resolving this matter to your satisfaction. Best regards Lorena G. L.

Bad experience all the way around

Lynn_S, Sep 2023

Tour operator had children in background on call, very hard to hear & understand. Day of transport, no driver,. I called tour operator & then called her back. Driver had inoperable car. Then she called & said we had to share a ride or wait another hour. We finally agrred to share on a very tight van & driver tried to get more $$ out of us saying he was doing a favor & that we had only booked for 2 people & only paid $100 (neither was true). Asked for 50 euro more, then 30 euro more. We said no, we'd paid for 3 & had the paperwork to prove it. Most unsatisfactory experience ever from Viator.

Response from Host, Oct 2023

Dear Lynn_S, We appreciate your feedback, but it seems there might be a misunderstanding here. We are not a tour operator; we are a transportation provider. Unfortunately, we do not have any record of your reservation, and we need more information to assist you further. It's regrettable to hear about your unpleasant experience with a tour operator, and we understand the frustrations you encountered during your journey. However, it appears that your concerns are related to the tour operator's services rather than our transportation services. To resolve this matter and assist you effectively, we kindly request that you provide us with more information regarding your reservation, such as the date of travel and any booking references you may have. With this information, we can investigate the situation and determine how best to address your concerns. We strive to provide reliable transportation services, and your satisfaction is important to us. Please help us assist you further by sharing the necessary details so we can address your specific situation. Thank you for your understanding, and we look forward to hearing from you soon. Best regards, Roberta F.

Terrible experience

RONALDDANIEL_R, Sep 2023

The booking was totally unsatisfactory. We had a change in arrival due flight delays. I emailed the vendor the night before with the changes and requested that they acknowledge. No response was received. I tried to call using the number provided on the confrimation but it did not work. When I called Viator the following morning the representative said the car was at the airport for our original booking, there was nothing he could do and then hung up on me. This not what I expected from Viator. This is our second experience with Viator where the driver did not show up.

Terrible experience

Elisa_C, Sep 2023

Our flight was delayed by 2 hours. Gave notice as soon as realized we were going to be delayed (prior to our flight leaving the states) Only contact was the assigned driver by Whats app. Their response was that we would have to cancel and rebook, paying again for the transfer. Never able to reach anyone else in company. We ended up getting an Uber when landed in Rome (which was quite easy and less expensive). Very poor service and a waste of money.

Excellent professor service

howard_h, Sep 2023

The driver was excellent. He had a sign with our names and was waiting for us outside of the luggage area.. He took our luggage from the airport to his car and also brought our luggage to the entrance to the hotel. The car was clean and well maintained. This was the second time we used Viator and this limo service. If we fly into Rome again I would use this service again.

Terrible Experience in Rome Yesterday

michelle_i, Sep 2023

We are very unhappy with the service we booked. When we arrived at Rome airport and after collecting our baggage, we proceeded to the designated area where limo drivers wait with signs. Our driver with my name (Innocenti) card was nowhere to be found. We waited and waited until we gave up ans caught a taxi to our hotel. 20 mins later i received a text from them asking "where are you?" advising the driver had been there since 6pm. Our flight was 1 hr late from London. I sent a message advising we were late but we assumed the driver would have checked on that before heading to the airport. We texted back to advise we never saw any driver with my name despite waiting around for 15 mins. We assumed perhaps the driver had gone outside for a cigarette because we sis not see him despite walking back & forth amongst other drivers who were waiting for their customers with signs. We ended u catching a taxi to our hotel. The rude texts from them have continued this morning and its really been annoying on the first day of our Italian vacation!!! I would request a full refund please. Thank you Michelle Innocenti

Very pleasant

Andrew_P, Aug 2023

Our driver Antonio was great and got us to our destination safely. Contacted me when i arrived and was waiting for me in the terminal.

Private Transfer from Airport to Rome

Dorothy_B, Aug 2023

Our driver (and I am so sorry I forgot his name), was EXCELLENT! His English was great! He was very cordial, welcoming, and informative about our arrival in Rome. Wish we could've booked him specifically for our return flight.

Private Car

Barbara_A, Aug 2023

Disappointed that the driver was not available when we arrived in the limo waiting area. There were over 20 other drivers with signs but ours wasn't. He finally contacted us by phone, found us and then we had a fairly long walk to where his car was parked. Not sure if I would book another ride with this company.

Extremely Poor Customer Service

Debbie_H, Jul 2023

I was absolutely dissatisfied with the trip from Civitavecchia to Rome after my cruise. The local dispatcher for this location was one of the most unhelpful and rude customer service representatives I have ever dealt with in all my years of traveling. I arrived to the location at 8:40am for a 9:00am reservation. They could not help me locate my driver and when I finally did, refused to transport me because I was “late”. They also said that their company did not transport solo travelers to Rome; the fact that I was a single traveler was not an issue when I made my reservation which cost in excess of $200. They left me stranded at the location. I cannot say again how unpleasant and rude the local dispatcher for this company was to me. Very unacceptable!

Fabulous

Barbara_S, Jul 2023

Driver very nice and helpful. Did not speak any English but didn’t seem to be a problem. Had a sign up so when we walked off the ship it was easy to find him. I’m so glad I did this through Viator

Edge Cruise

Tammy_E, Jul 2023

Getting to the shop on time! Our driver waited for us because our flight was delayed by 2 1/2 hours .

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