Dear John, first of all thank you for spending time into giving us your opinion. We truly apologize for your experience with us.
It could be possible to have some troubles like missing tickets or other cases, like in every daily situation.
We would like to apologize too, for the structure of the itinerary, but keep in mind that Vatican Museums represent a very extended area. And depending on the affluence period or it can be adapted in order to not miss any part of the Museums.
Anyway, we will keep in mind your experience as a field where to work and to improve our services.
Many thanks again for the feedback. Kindly