Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the less-than-ideal experience you had during your tour.
We understand your disappointment regarding the tour guide's delivery and the perceived lack of depth in the content provided. Your feedback regarding the level of English proficiency required for such tours is duly noted, and we will take steps to ensure our guides are adequately prepared in the future.
Regarding the unexpected closure of the basilica and the lack of prior announcement, we apologize for any inconvenience this caused. While we strive to provide accurate information, circumstances beyond our control, such as public holidays, can sometimes affect tour itineraries. We appreciate your understanding in this matter.
Regarding the skip-the-line feature, we apologize for any misunderstanding. While this feature typically applies to museum entrances, we understand your expectation to also bypass lines at the basilica. We will review our communication to ensure clarity on this matter in the future.
Lastly, we appreciate your feedback on pricing. We continuously evaluate our pricing structure to ensure it reflects the value of the experience provided. Your comments will be taken into consideration as we make adjustments where necessary.
Once again, we apologize for the shortcomings of your tour experience and appreciate your valuable feedback, which helps us improve our services. Should you decide to give us another chance in the future, we will ensure a more enjoyable and fulfilling experience.
Warm regards,