Once again, we do recommend that you review Viators cancellations and policies as you booked through them. Your cancellation was processed and due to there being some communication issues with the booking system we additionally offered you 2 free wine tours for the future.
As a side point, your tour would have been canceled due to the minimum number of guests not being met. We have a minimum number of 4 people for a standard tour when booking with Viator. However, we do offer private tours for 2 people on Viator which would guarantee the tour after being confirmed.
Please make sure to read thoroughly the tour descriptions and and requirements, as well as verify with third party companies what their cancellation and refund policies are.