Getting fuel is important, we don't want to run out while on tour. Everyday consists of a safety check, walk around, refueling, and cleaning. Sometimes there can be slight delays but that is very very rare. More often than not I am waiting on passengers who are running late but I never complain because I understand things happen. We didn't just stop at "some restaurant on some highway" we stopped at Elvira's, one of the best reviewed local restaurants in the Smoky Mountains. People can wait upwards of 45 minutes just to get a seat to dine there but our passengers rarely have to wait more than a couple minutes when we visit. Lunch is included on the tour and if you opted to miss out and sit on the porch there's little I can do about that. We generally stop for lunch at 12 noon though, the route won't even allow us to be there at 10:30. We go from Pigeon Forge through Gatlinburg up to the top of the mountain and back down past Elkmont through Metcalf bottoms into Wears Valley. That takes about 4 hours if you include the 30 min stop at the top of the mountain. The stories I tell on my tours are those passed down to me from 7 generations of family who have lived in the Smoky Mountains, im sorry if they were not to your liking. If you just came to see sights and didn't want to learn about the history then I recommend putting that money into gas for your own vehicle and doing a self guided tour. The park is the park, it doesn't change very fast, there are no hidden areas that I know that aren't listed for you to see on your own. What I add is knowledge about that area and the people who lived there. Having lived in this area my entire life and having family who's been here since 1803 I know more than most about the history of the area before and after the park was established. We drive over 200 miles on this tour and you only pointed out the bathroom stops and the lunch you refused. This is a bus tour, we do not stop at every area we pass because it would be a 2-3 day tour rather than a 6 hour tour. Most people already think 6 hours is a long time to be on a tour as it is. I'm sorry you were disappointed but I'll keep telling my stories and enjoying lunch at Elvira's.