Hi Paula, I'm not able to find your booking I would like to contact you to understand more about what went wrong in the tour, can you remember me the date of the tour?
I'M EDITING THIS RESPONSE AFTER ONE YEAR AND MANY MESSAGES TO THE TRIPADVISOR TEAM: this review comes from a lady who has never been in our tour!! Probably she did a tour with a company with a similar name ( there are lots ) and by mistake put the review in our profile ... and now, I don't have her email or phone number to contact her, since I never had a booking from her!!!!!!