Dear Gio, We are sorry you did not enjoy the tour. As we already try to explain to you, you booked a small group tour and there were another 14 guests with you on the tour who enjoyed and liked the tour. Dubrovnik is a UNESCO town and unfortunately, we can't drive you directly inside the old town as there are no cars inside the walls of Dubrovnik, the group has been dropped off exactly at the same place where all tour buses stop, also, there is nothing we can do about the stairs as this is Dubrovnik with loth of narrow cute streets, a lot of stairs and you booked a guided Dubrovnik city tour. There was an option for a private tour and I would suggest you for the next time to choose this option as you can manage your own free time and breaks and sights you prefer, like this on group tour we have to look for all guests needs and to do the tour as described. We wish you a pleasant stay in Croatia and we hope you enjoy the rest of your holiday! Kind Regards ST