Dear Travelers ,
This review is factually incorrect, it’s unfortunate we couldn’t accommodate your request on your timetable. Please be reminded that you customized your tour, you didn’t follow our regular itinerary therefore your tour went above and beyond our regular 3-hours tour.
As per your request your guide took you shopping and waited for more than 45 minutes, you also requested to visit the Fort St Louis which is a hike of more than 99 steps up a mountain. After spending about 2 hours at the places that YOU requested you still wanted to visit some of our regular viewpoints, your guide called the office to informed them of your request and informed you that any additional hour beyond our 3 hour tour would be $50 an hour, at this point you declined to pay the extra fee and asked to be taken back to your hotel.
Taken into consideration traffic and also our customers' desire to stay longer at a given location we usually go over 3 hours at no extra cost, however if we didn’t meet our 3 hours mark because YOU customized your tour then there will be an additional cost.
We built our business reputation on solid business principles and strong work ethics. We strive to keep up with the ever-increasing demand of our services from both new and repeat customers. If we failed in your case, please accept our sincere apology.
Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business.
Management