Dear Mack,
I hope this message finds you well.
First and foremost, I want to extend my sincerest apologies for any dissatisfaction you experienced during your recent visit with us. Your feedback is incredibly valuable, and we are committed to continuously improving our services to ensure every customer has a delightful experience with us.
Regarding your concern about the packaging of the balloon, please accept my assurance that it is never our intention to inconvenience or burden our customers in any way. Our aim is to provide a fun and interactive experience for everyone involved, and we offer the packaging process as an optional activity for those who wish to participate.
I have taken note of your feedback and will be discussing it with our pilots and crew members to ensure that the wording surrounding this activity is abundantly clear in conveying its optional nature. We want to make sure that every customer feels comfortable during their time with us.
Once again, I apologize for any inconvenience or misunderstanding you experienced. Your satisfaction is our top priority, and we are committed to making the necessary improvements to enhance the experience we offer.
Thank you for bringing this matter to our attention, and please don't hesitate to reach out if you have any further concerns or feedback. We appreciate your support and look forward to the opportunity to serve you better in the future.
Warm regards,
Jenn Mathews
Office Manager