Thank you for sharing your experience with us, and we apologize for the shortcomings you encountered during your tour. Your feedback is important to us, and we take your comments seriously.
We sincerely apologize for the lack of engagement and commentary from your tour guide during the trip. Providing informative and engaging narration is a key aspect of our tours, and we regret that this was not delivered to your satisfaction.
Regarding the stops made during the tour, we appreciate your feedback on the itinerary and will review this with our team to ensure that future tours offer a more comprehensive and enriching experience.
We also apologize for the inconvenience caused by the lack of air conditioning in the van. This is not reflective of our usual standards, and we will address this issue internally to prevent such occurrences in the future.
As for the driver's commentary on political matters, we strive to maintain a neutral and respectful approach during our tours. We apologize for any discomfort caused by these discussions and assure you that we will address this matter with our team to ensure professionalism and focus on delivering an enjoyable tour experience for our guests.
Your feedback is invaluable to us as we continuously strive to improve our services.