Dear Julie,
Thank you for visiting us and sharing a review!
We are very sorry that we couldn't offer the sledding experience during your visit. It has been cancelled due to icy roads on that day and the safety risks it poses to our guests and the reindeers. Safety of the experience is our utmost priority, therefore we unfortunately had to cancel the sledding. On such occasions we always inform our guests in advance, and there are alternatives to join the tour without the sledding and receive a partial refund or to cancel completely and receive a full refund.
We are again very sorry to hear that your experience at our camp has been underwhelming, and we would like to discuss the matter further with you. Please feel free to contact us at info@tromsoarcticreindeer.com, we would be happy to hear from you.
Greetings from Tromsø, and we wish you a happy Easter!