We would like to respond to your recent review regarding the Discover Scuba Diving experience you had booked with us on July 1st. We are truly sorry to hear that you faced difficulties in locating the dive location and were unable to participate in the activity as planned.
Upon realizing that you were not going to be on time at the dive location, we tried reaching out to you multiple times via phone calls, Viator, and WhatsApp messages in an attempt to assist you and offer further guidance. Unfortunately, we did not receive any response from you, which made it challenging for us to provide real-time assistance.
In response to your request for a refund, we understand your disappointment at missing out on the scuba diving experience that was a highlight of your trip. We sincerely offered to reschedule the dive for the next day, hoping to accommodate your schedule and ensure you could still enjoy the activity you had planned for. However, we understand that your travel plans did not allow for this rescheduling, and we regret any inconvenience this may have caused.
On our part, we were fully prepared and present at the designated dive location as per your reservation, and we waited for an hour in hopes that you would arrive. However, regrettably, you did not show up for the activity.
Considering the circumstances and the efforts we made to assist you during the experience, we respectfully disagree with the refund request for this booking. We genuinely wanted to provide you with the best scuba diving experience possible and did everything within our capacity to facilitate your participation.
Once again, we apologize for any inconvenience caused, and we genuinely regret that you missed out on this diving opportunity.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your feedback and hope that you will reconsider giving us another chance in the future.
At Divers Choice Curacao Management