Dear Customer,
We are very sorry for your disappointment, but as advertised, we only offer: Private, Guided, City Tours.
We do not offer Island Tours, which will then include the Aloe Farm, Liquor factory, Hato Caves and many other sites that are located outside of the city, and which cannot be visited in just 2 hours.
As you correctly stated, our friendly and knowledgeable guides, instruct our customers of the rich and exciting history that surrounds the city of Willemstad, but also offers general information about the island.
With regards to the failing, we apologies for this unfortunate experience.We try to keep our vehicles in the best condition possible to comply with the demand, but as they are machines, sometimes we do not have control if/when one should break down.
But we can assure you, as you can observe in most of our reviews, this is not something that usually occurs.
We are also convinced that, if you had brought your claim to the management, that they probably would have gladly offered you a partial refund for your unfortunate experience.
Hopefully you enjoyed the rest of your stay on the island and that we might look forward in your return visit soon, and that we might get the opportunity to fix where we went wrong.
Kind regards.