Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your walking tour with Nix did not meet your expectations. We strive to provide memorable and engaging experiences for all our guests, and it is disappointing to learn that we fell short in your case.
We sincerely apologise for any difficulties you encountered in understanding the information provided during the tour and for any discomfort caused by the volume of the microphone. It is certainly not our intention to cause any discomfort to our guests, and we regret that this was your experience.
Regarding your comments about Nix's accent, we want to clarify that her accent is not part of a character she portrays but rather reflects her unique heritage and life experiences. We celebrate diversity among our guides and believe that it enriches the experience we offer to our guests.
Furthermore, we appreciate your feedback regarding the pacing and delivery of the tour, as well as the quality of the content provided. Your comments have been noted, and we will take them into consideration as we continue to improve our services.
We acknowledge that your experience with us does not align with our usual standards, as evidenced by the overwhelmingly positive reviews from our other happy customers. However, we take your feedback seriously and will use it to further enhance the experiences we offer.
Had you reached out to us privately during or after the tour, we would have been more than willing to address your concerns and find a suitable solution, whether through a refund or another form of compensation as a gesture of goodwill.
We hope that you will consider giving us another chance in the future to provide you with the exceptional experience that many of our guests have come to expect from us. Thank you again for sharing your feedback, and we wish you all the best in your future travels.