Hi Eric,
Based on the cancelation policy it is not possible to refund a trip canceled very last minute, 24 hours before the pickup time, you did canceled last hour before the trip, its is not possible since we have reserved everything for you so we cant replace the booking last minute to maintain the standards. If a trip cancelled 24 hours before the trip, no questions are asked, it an automatic refund.
Yes you did book mnemba trip with us, and you had a great time on the trip, we are so surprised with your negative review and false statements claiming we did blocked you, how can we blocked a guest, for what?
There is no touristic attraction inside the Mnemba Island, thats why you cant visit inside, if there was an attraction, then people would have visit the Island, but there is nothing to see there, It is just a hotel inside the Island. The only attraction is the reef at Mnemba, where we go and where we do advertise it on the trip description.
During the trip we go to look for dolphins, snorkeling at Mnemba Island reef and also go to the Sandbank (Sandbank can be affected by tides as it completely covered on hightide)