Dear Felice
Thank you for sharing your detailed feedback on your recent tour experience. We're thrilled that you enjoyed the Stone Town city tour, Spice Tour, and Jozani Forest, and we appreciate your recommendation to explore these sites in Zanzibar.
We sincerely apologize for the inconveniences you faced during your previous tour. Based on your valuable input, we have made significant changes to our offerings. We now exclusively provide fruits during the tour, excluding lunch, to ensure a more flexible and personalized experience for our guests.
We understand the importance of attentiveness, and we assure you that we are committed to improving our service. Your comments regarding water breaks, bathroom breaks, and the lunch experience have been taken to heart, and we are implementing measures to enhance our guides' awareness and responsiveness.
Thank you for your constructive suggestion to skip the lunch-included option, and we hope these changes better align with your expectations. We appreciate your patronage and the opportunity to continually improve our tours.
We look forward to welcoming you back for an even more enjoyable experience.
Best regards,
VivaOcean Tours Zanzibar