Hi Roger,
I am sorry to hear you were not pleased with your recent experience with us. We pride ourselves in offering a safe, fun, welcoming experience with mild hiking and lunch. We generally cater to active seniors and families with Children; It sounds like we may have not been the right fit for you.
It appears Moi agreed to take you on a hike that was not on the itinerary, in his efforts to provide you with a more active experience. The itinerary offered from Salt Lake City is for mild trails in Zion National Park, and the Riverside Walk, time permitting. We have never offered the river portion of The Narrows hike from Salt Lake City, as there is just not enough time to complete this hike; and return to Salt Lake City the same day. We charge higher prices for private transportation from Salt Lake City, as the experience lasts 15 hours and includes over 600 miles of driving in a single day.
Though all experiences we offer are private, we cannot control the number of people in the park. Our commercial permits do limit the trails we are allowed to use with customers, and these are trails that have heavier afternoon use.
We wish you well in all of your future adventures.