Dear stephanie_t,
We apologize for the disappointment caused by your cancellation due to illness and the inability to receive a refund for the "Koh Samui to Angthong Marine Park Cruise Tour By Red Baron Chinese Sailboat." We truly understand your desire to have experienced this tour.
Regarding the cancellation, we must clarify that our policy states that cancellations made less than 24 hours before the start time are not eligible for a refund. This policy is in place to ensure the smooth operation of our tours and account for the preparations involved.
However, we genuinely sympathize with your situation and the unforeseen circumstances you faced. We kindly request that you contact our customer support team, providing any relevant documentation or proof of your illness. While we cannot guarantee a refund outside of the stated policy, we will carefully review your case and consider any possible options.
At Oh-Hoo, we value our customers and aim to deliver exceptional experiences. We regret that you were unable to partake in this tour and hope you will consider joining us for future adventures. Please reach out to our customer support team to discuss your situation further or explore alternative solutions.
Thank you for your understanding, and we send our best wishes for a swift recovery.