My goodness! I do wish I had control over all the aspects of the the theatre. That, I do not. I personally do all I can to advertise and present the show, However, ticketing and seating is coordinated in the front office. I will personally let those individuals know of this concern and disappointment.
I do not read here if you asked to be moved? It is my sincere hope that that was at least attempted. I shall find out. At least you know that I will now pursue answers and figure out a way to mend your disappointment. Sincerely, Rick Thomas